Privacy Policy

1. Who We Are

Monex International Limited (“Monex International”, “we”, “our”, “us”) is a currency exchange provider registered in England and Wales, a subsidiary of Spot On Money Limited. We operate from our branches in Paddington and Earls Court, London.

Contact: info@monexinternational.com

2. What Data We Collect

We may collect the following personal data:

• Identity data: name, date of birth, nationality
• Contact data: email address, phone number, postal address
• Identification documents: passport, driving licence (required for transactions)
• Transaction data: currency exchange orders, amounts, payment details
• Technical data: IP address, browser type, pages visited (via cookies)
• Communication data: messages sent via our contact form or WhatsApp

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling currency exchange orders
• Verifying your identity in compliance with anti-money laundering (AML) regulations
• Communicating with you about your orders and enquiries
• Complying with legal and regulatory obligations (FCA, HMRC)
• Improving our website and services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract: to fulfil your currency exchange orders
• Legal obligation: to comply with AML, KYC, and financial regulations
• Legitimate interest: to improve our services and prevent fraud
• Consent: for marketing communications (where applicable)

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Our parent company, Spot On Money Limited, for business administration
• Payment processors for transaction processing
• Regulatory authorities (FCA, HMRC) when required by law
• Professional advisers (legal, accounting) as necessary

6. Cookies

Our website uses cookies to remember your preferences and improve your experience. We use:

• Essential cookies: required for the website to function (e.g., cookie consent preference)
• Analytics cookies: to understand how visitors use our site (with your consent)

You can manage your cookie preferences through your browser settings or by using our cookie consent banner.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, and reporting requirements. Transaction records are retained for a minimum of 5 years as required by AML regulations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at info@monexinternational.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

10. Contact Us

For privacy-related enquiries:

• Email: info@monexinternational.com
• Phone (Paddington): 020 7723 7960
• Phone (Earls Court): 020 7835 1225
• Post: 32 Spring Street, London, W2 1JA

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This policy is governed by the laws of England and Wales.