Terms & Conditions

1. Introduction

These terms and conditions govern your use of the Monex International website and online currency ordering service operated by Monex International Limited(registered in England and Wales), a subsidiary of Spot On Money Limited.

2. Currency Exchange Orders

2.1 Placing an Order

When you place an order through our website, you are requesting to purchase foreign currency at the exchange rate displayed at the time of order. All orders are subject to availability and confirmation by our team.

2.2 Exchange Rates

Exchange rates are indicative and may fluctuate. Your rate is locked at the time of order confirmation for a period of 48 hours. If payment is not received within this period, the order may be cancelled or repriced at the prevailing rate.

2.3 Payment

Payment must be made via bank transfer to our designated bank account using the unique payment reference provided. We do not accept cash payments for online orders. Your order will be processed once payment has been received and verified.

2.4 Collection

Currency must be collected from the branch selected during the order process. You must bring a valid photo ID (passport or driving licence) when collecting your order. Orders not collected within 7 days of payment confirmation may be subject to cancellation.

2.5 Cancellations & Refunds

Orders may be cancelled before payment is made at no cost. Once payment has been received and the currency has been prepared, cancellations may be subject to exchange rate differences. Refunds will be processed within 5 business days.

3. Identification Requirements

In accordance with anti-money laundering regulations, we are required to verify the identity of all customers. You must present valid photo identification when collecting your currency. For transactions exceeding certain thresholds, additional documentation may be required.

4. Regulatory Information

Monex International Limited is registered with the Financial Conduct Authority (FCA) under Firm Reference Number FRN-510848 as a Small Payment Institution. We are also registered with HM Revenue & Customs (HMRC) under registration number 12161278 for money laundering supervision.

5. Data Protection

We collect and process personal data in accordance with applicable data protection legislation including the UK GDPR. Personal information provided during the order process is used solely for the purpose of fulfilling your order, regulatory compliance, and communicating with you about your order. We do not share your data with third parties except where required by law.

6. Limitation of Liability

While we endeavour to provide accurate exchange rates and timely service, we shall not be liable for any losses arising from exchange rate fluctuations after rate lock expiry, delays in bank transfer processing, or circumstances beyond our control.

7. Contact Us

If you have any questions about these terms, please contact us:

• Email: info@monexinternational.com
• Phone (Paddington): 020 7723 7960
• Phone (Earls Court): 020 7835 1225

These terms are governed by the laws of England and Wales.